Terms of service
We know waiting for a new toy can feel like forever, so we work hard to get KidJoyBox orders moving as quickly as possible.
Order Processing
Most orders are processed within approximately 1–3 business days.
Processing may take longer during holidays, promotions, unusually high order volumes, or other busy periods.
Processing time is separate from shipping and delivery time.
Where Orders Ship From
KidJoyBox works with both U.S. and international fulfillment partners.
When an item is available from a U.S. fulfillment location, we may ship it domestically.
If an item is not available from our U.S. inventory, it may be shipped from one of our international fulfillment partners, including locations in Asia or other countries.
This helps us offer a wider selection without waiting for U.S. inventory to be replenished.
Estimated Delivery Times
U.S.-fulfilled orders generally arrive approximately 3–8 business days after shipment.
Internationally fulfilled orders generally arrive approximately 7–20 business days after shipment.
These timeframes are estimates and are not guaranteed delivery dates.
Shipping may occasionally be affected by carrier delays, weather, customs, holidays, transportation disruptions, or other circumstances outside our control.
Split Shipments
If your order contains multiple products, the items may be stored at different fulfillment locations.
Your order may therefore arrive in more than one package or on different days.
You may also receive separate tracking numbers.
Tracking
When tracking information is available, we’ll send it to the email address provided at checkout.
Tracking information may take approximately 24–72 hours after shipment to begin showing updates.
International tracking may occasionally pause while a package moves between carriers or countries.
Customs and Import Processing
Internationally fulfilled orders may pass through customs or other import-processing facilities.
This can occasionally result in additional delivery time.
Where applicable, customers are responsible for providing accurate information needed for delivery.
Incorrect Shipping Addresses
Please make sure your shipping address is complete and accurate before placing your order.
If you notice an error, contact support@kidjoybox.com immediately.
We’ll try to update the address before fulfillment begins, but changes cannot be guaranteed once an order has been processed or shipped.
Additional shipping charges may apply if an order needs to be reshipped because an incorrect or incomplete address was provided.
Lost or Missing Packages
If your tracking shows that a package has been delivered but you cannot find it, please check your mailbox, porch, parcel locker, building reception, household members, and nearby neighbors.
You may also need to contact the carrier directly.
If you still need help, email support@kidjoybox.com with your order number.
Shipping Delays
If we become aware that we cannot ship your order within the timeframe originally provided, we will handle the delay in accordance with applicable law and provide any options that may be required, including cancellation where applicable.
Contact
For shipping questions:
Email: support@kidjoybox.com
KidJoyBox
Operated by Tickets Helper LLC
2259 98th St
East Elmhurst, NY 11369
United States